Privacy Policy

1. How We Handle Your Information

When you make a purchase from our store, we collect personal information such as your name, address, and email address as part of the buying and selling process. Additionally, when you browse our store, we automatically receive your computer's internet protocol (IP) address, which helps us gather information about your browser and operating system.

If you grant us permission, we may send you emails about our promotions, new products, and other updates and events.

2. Giving Your Consent

How do we obtain your consent? When you provide personal information for completing a transaction, verifying your credit card, placing an order, arranging for delivery, or processing a return, we assume that you consent to the collection and use of your information for that specific purpose. If we require your personal information for secondary purposes, such as marketing, we will either directly ask for your explicit consent or provide you with the option to decline.

If you change your mind after opting in, you can withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information. To do so, contact us at support@easygocoffee.com.au. You also have the option to opt out of Google Analytics, Remarketing, and Advertising data collection here: https://tools.google.com/dlpage/gaoptout/.

3. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Payment

At no point during a transaction do we access your credit card number. If you choose a direct payment gateway, the payment gateway processes your credit card data and encrypts it according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only as long as necessary to complete the transaction, and it is deleted afterward. All direct payment gateways comply with PCI-DSS standards.

5. Third-party services

Our third-party service providers collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. However, some third-party service providers, such as payment gateways, have their own privacy policies regarding the information we must provide for your purchase-related transactions. We recommend reviewing their privacy policies to understand how your personal information will be handled.

Once you leave our website or are redirected to a third-party site or application, our Privacy Policy no longer applies, and you are subject to the privacy policy and terms of service of that third party.

We also utilize Google Analytics as a third-party service to collect and store data related to our website traffic through Google Advertising cookies. This data does not enable us to identify users or combine personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless we provide robust notice and obtain your prior affirmative consent to such identification or merging. We use Google Analytics Remarketing, Google Analytics User ID tracking, and Google Analytics Advertising & Display Impression Reporting features to understand user behavior on our website, all of which are performed without collecting personally identifiable information. You can opt out of this at any time here: https://tools.google.com/dlpage/gaoptout/.

6. Security

To protect your personal information, we take reasonable precautions and adhere to industry best practices to prevent inappropriate loss, misuse, access, disclosure, alteration, or destruction. Your credit card information, if provided, is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no internet transmission or electronic storage method is 100% secure, we follow PCI-DSS requirements and implement generally accepted industry standards.

We also use "cookies" on our site, which are data pieces stored on a visitor's hard drive to enhance their access to our site and identify repeat visitors. Cookies help us improve the user experience by allowing users to avoid multiple logins and enabling us to target user interests. The use of cookies is not linked to personally identifiable information on our site.

7. Age of consent

By using our site, you confirm that you are either at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and have provided consent for any minor dependents to use our site.

8. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time. Please review it periodically. Changes and clarifications take effect immediately upon posting on our website. If we make significant changes to this policy, we will notify you of the updates so that you are aware of what information we collect, how we use it, and under what circumstances we may use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue serving you.

9. Questions & contact information

If you want to access, correct, amend, or delete your personal information, file a complaint, or request more information, please contact our Privacy Compliance Officer at support@easygocoffee.com.au.